Shipping Policy

Thank you for shopping with us. We are committed to processing and delivering your order safely and on time.

Order Processing

• Orders are processed within 1–3 business days after payment is confirmed.

• Orders placed on weekends or public holidays will be processed on the next business day.

• Once your order has been shipped, you will receive a confirmation email or message with tracking information, where available.

Shipping Time

Our estimated delivery time is:

• Local orders: 3–7 business days

• International orders: 7–15 business days

Please note that delivery times are estimates and may vary depending on your location, courier delays, weather conditions, holidays, or other circumstances beyond our control.

Shipping Charges

Shipping charges are calculated and displayed at checkout based on your delivery location and order details.

From time to time, we may offer free shipping promotions. Any applicable free-shipping offer will be clearly mentioned on our website.

Order Tracking

Once your order has been shipped, you may receive a tracking number. You can use this number to track your package through the courier's tracking system.

Please allow up to 24–48 hours for tracking information to become active.

Incorrect or Incomplete Address

Please make sure your shipping address and contact information are correct before completing your order.

We are not responsible for delays or failed deliveries caused by an incorrect, incomplete, or inaccurate shipping address provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible. We will try our best to assist you, but we cannot guarantee that changes can be made after the order has been processed.

Delayed or Lost Packages

If your package is delayed, please first check the tracking information provided by the courier.

If the tracking information has not been updated for an extended period or your package appears to be lost, please contact us and we will assist you in contacting the shipping carrier.

Once an order has been handed over to the shipping carrier, delivery times and delays may be outside our control.

Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide photographs of the package and the damaged item.

We will review the situation and help determine the appropriate resolution.

International Shipping

For international orders, the customer may be responsible for customs duties, taxes, import fees, or other charges imposed by the destination country.

These charges are not included in the product or shipping price unless specifically stated.

Contact Us

If you have any questions about your order or our shipping policy, please contact our customer support team.

Email: naqqi.store@gmail.com
Business Hours: Monday–Saturday, 9:00 AM–6:00 PM

Last updated: October 2026